1. General Questions about Spoke

1. General Questions about Spoke

1.1 How do I change my password? ^

To change your password:

  1. login to Spoke
  2. select the "My Spoke" tab
  3. select the link labeled "Change my password"
You will have to provide your old password in order to protect your account.

1.2 How do I change my login / primary email address? ^

To change your primary email address (which is also your login):

  1. login to Spoke
  2. select the "My Spoke" tab
  3. select the link labeled "Change my Spoke username"
  4. enter the new e-mail address you have selected as your username
  5. click "Save"
A confirmation e-mail will be sent to your new e-mail address. You will then log in with your new address and your current password. All email will go to your new address.

1.3 How do I create my network on Spoke? ^

It's easy. Install Spoke either from the link on the Home Page or by the following few steps in order to create your network of relationships dynamically through contact information and email message headers.

  1. login to Spoke
  2. select the "My Spoke" tab
  3. select the link labeled "Spoke Toolbars"
You can also invite people to join your Spoke network individually. Select the "Invitations" link under the "My Spoke" tab to compose and send an invitation.

1.4 How do I set up my profile? ^

Under the "My Spoke" tab, select "Personal Info" and then "Edit my profile." To make sure everyone can see your profile, look under Public Profile for the text "Your public profile is available ... "

1.5 I lost or uninstalled the client. How can I get it back? ^

Under the "My Spoke" tab, select "Install Toolbars" and follow the instructions.

1.6 How is data securely sent to and from Spoke? What are our transmission options? ^

Data is transmitted using the HTTPS (SSL) protocol. A secure authentication process guarantees both client and server are trusted to each other. Each installation of Spoke uses its own SSL certificate.

1.7 If a Spoke user searches for me, will they be able to see all my contact information or see all of my relationships? ^

No. When other users search on your name or other identifying criteria, the system shows them only people that they already know who could connect them to you. No information about you is returned, unless they have a direct connection to you. If the user does not have any connection paths to you, no referral paths are returned in their search.

1.8 Will anyone I know be contacted directly by other Spoke users? ^

No. Not without your explicit permission. Spoke does not provide any contact information as part of the search results. So if someone would like to reach someone you know, they will have to use the Spoke referral system and ask your permission. Users always maintain control of their relationships, and no other user can access those relationships except through the relationship owner.

1.9 If I change my mind and I want to leave Spoke, can I remove all of my relationships from Spoke? ^

Yes. By simply opening a request to Spoke Support asking to be removed, all of your relationship information will be removed from the system.

1.10 What is your privacy policy? ^

Spoke Software is committed to protecting the privacy of Spoke users. To view our privacy policy, please click here. If you have any questions regarding this policy, please submit a support request